Restaurants

RepRover sends instant push notifications when someone comments "Can I book a table for 4 tonight at 7pm?" on your Instagram post. Your host can respond through the RepRover mobile app in under 2 minutes without opening Instagram, confirm availability, and capture the reservation. Fast responses during peak hours convert social media interest into confirmed bookings before customers scroll to competitors.

Yes. RepRover's AI categorizes reviews by sentiment and urgency. Routine thank-yous get auto-drafted responses your staff approves with one click. Food safety complaints ("I got sick after eating here"), one-star reviews, or mentions of "manager" or "refund" automatically escalate to ownership with immediate alerts. You control which scenarios require approval and which can be handled by front-of-house staff.

RepRover's restaurant-specific templates use empathy-first language: "Thank you for this feedback—your experience didn't meet our standards. Our kitchen team has been reminded about proper plating temperatures. Please contact [manager] at [phone] so we can make this right with a complimentary meal." The AI suggests appropriate compensation offers based on complaint severity while maintaining accountability without excuses.

RepRover flags third-party delivery complaints and suggests responses that acknowledge frustration while clarifying responsibility: "We're sorry your delivery was late—we handed it to DoorDash at 6:45pm as promised. For delivery issues, please contact DoorDash support at [link]. However, we'd love to make it up to you with 20% off your next dine-in visit." This protects your reputation while offering a solution that brings customers back to your restaurant.

Yes. RepRover's multi-location management allows each restaurant to customize templates (different menu items, different managers' names, location-specific hours) while corporate enforces brand voice rules. If Location A responds to complaints with "We're devastated to hear this" and Location B says "Thanks for the feedback," corporate can standardize tone across all properties while allowing local personalization.

RepRover stores your approved response templates, escalation rules, and brand voice guidelines in the platform. When a new manager starts, they see pre-written templates for 20+ common scenarios (slow service, incorrect orders, noise complaints, parking issues). They can't post responses until ownership approves, and RepRover tracks who wrote what—accountability without micromanagement. New staff get trained on your standards through real-time feedback on their draft responses.

Yes. RepRover's sentiment tracking analyzes review text and identifies patterns: "Salmon" mentioned negatively 12 times this month, "loud" mentioned 8 times, "wait time" mentioned 15 times. You can export these insights to share with your chef (salmon temperature issue?) or operations team (need more servers on Friday nights?). Data-driven reputation management helps you fix problems before they become crises.

Manual monitoring means logging into Google, Facebook, Instagram, and YouTube separately throughout the day, hoping you didn't miss anything. RepRover consolidates all platforms in one dashboard, sends instant alerts for urgent complaints, generates response drafts using your templates, and tracks response time metrics. Most restaurants save 10-20 hours monthly and respond 60% faster because they're not hunting for reviews across 4 different apps.

RepRover currently focuses on review and social media management (Google Business Profile, Facebook, Instagram, YouTube). We do not directly integrate with reservation systems. However, when someone requests a reservation via Instagram or Facebook, you can use RepRover to respond quickly and direct them to your booking platform or capture details manually. Fast social media responses convert interest into confirmed reservations before customers choose competitors.

RepRover offers a 14-day free trial with no credit card required. Pricing varies based on review volume (how many reviews/comments you receive monthly across all platforms) and number of locations. Single restaurants typically see ROI within 30 days through time savings and improved review response rates. Contact our sales team for a custom quote based on your monthly review volume and team size. Restaurant groups get volume discounts and centralized billing.