Bicycle Shops

RepRover's AI prioritizes urgent complaints (repair delays, safety concerns) over routine thank-yous, generates response drafts using your seasonal templates, and sends instant alerts when high-priority reviews appear. During March-June surges, shops save 20+ hours monthly by approving AI drafts instead of writing from scratch.

Yes. RepRover routes reviews automatically based on keywords—repair/service complaints go to your service manager, product availability questions go to sales staff, and pricing concerns route to ownership. Each department can customize response templates while maintaining consistent brand voice across all channels.

RepRover helps you respond quickly with customizable templates that acknowledge the frustration, explain realistic restocking timelines without over-promising, and offer alternative solutions (different brands, used options, waitlist notifications). The platform tracks follow-up reminders so you can update customers when inventory arrives.

Yes. RepRover supports multi-location management with location-specific templates (different inventory, different service hours), team routing (each location has its own manager approval workflow), and brand voice controls (core messaging stays consistent while allowing local personalization). Corporate can review all location responses from one dashboard.

RepRover currently focuses on review and social media management across Google Business Profile, Facebook, Instagram, and YouTube. We do not directly integrate with POS systems. However, our platform centralizes all customer feedback in one dashboard, and you can manually reference order details from your POS when responding to service or product complaints.

RepRover displays both complaints in the same dashboard with context (platform, urgency, customer history). You can draft one response, then customize it for each platform—more detailed on Google reviews (other customers will read it), more personal on Instagram DMs (private conversation). The AI suggests appropriate tone and length for each channel.

You can create seasonal template sets and activate them based on calendar dates. In March, RepRover auto-suggests spring tune-up delay responses; in November, it switches to winter storage and holiday gift templates. You're never stuck using summer inventory templates in January.

Yes. RepRover monitors YouTube comments on your channel. When viewers ask technical questions ("Does this bike fit someone 6'2"?" or "What's the difference between 105 and Ultegra?"), you'll get alerts and can respond directly through RepRover. Fast, accurate responses on YouTube drive traffic to your shop and build trust with enthusiasts researching purchases.

Manual responses across 4 platforms (Google, Facebook, Instagram, YouTube) require logging into each separately, remembering what you said to previous customers, and typing from scratch under time pressure. RepRover consolidates everything in one inbox, generates response drafts using your proven templates, tracks response time metrics, and ensures you never miss a comment. Shops typically save 15-20 hours monthly.

RepRover offers a 14-day free trial with no credit card required. Pricing varies based on review volume and team size. Contact our sales team for a custom quote based on your monthly review volume across all platforms. Most single-location shops find ROI within the first month through time savings and improved review response rates.