Privacy Policy

Effective Date: September 10, 2025

Introduction

Easy OIC LLC, doing business as RepRover ("RepRover," "we," "our," "us"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal data when you use our website (reprover.com and associated subdomains), services, and integrations with third-party platforms including Google, Facebook, Instagram, YouTube, and our payment processor Stripe.

By using our services, you agree to this Privacy Policy. If you do not agree, do not use our services.

Definitions

  • "Personal data" means information that relates to an identified or identifiable individual.
  • "Processing" means any operation performed on personal data, such as collection, storage, use, or disclosure.
  • "Services" means the RepRover website, platform, integrations, and related offerings.
  • "Platform integrations" means connections with Google, Meta (Facebook/Instagram), YouTube, Stripe, affiliates, and analytics providers.

Data Controller

Easy OIC LLC, dba RepRover
21550 Oxnard St, 3rd Floor, Woodland Hills, CA 91367
Email: info@reprover.com
Website: www.reprover.com

Information We Collect

1. Data you provide directly:

  • Name, email, phone, company, job title
  • Social media usernames and profile links
  • Comments, reviews, and messages submitted through connected platforms
  • Affiliate program participation data

2. Data collected automatically:

  • IP address, device information, operating system, browser type
  • Referring and exit URLs
  • Cookies, tracking pixels, unique affiliate identifiers
  • Analytics and behavioral data, including page views, clicks, time on site, and interaction history

3. Data from third-party integrations:

  • Google My Business reviews
  • YouTube public comments
  • Facebook and Instagram public comments, reviews, and ad interactions
  • Affiliate tracking data via trackdesk.com
  • Analytics from Google Analytics, Facebook/Instagram Pixels, and Hotjar

4. Payment data (via Stripe):

  • Payment card details, billing address, and transaction information are collected and processed by Stripe.
  • RepRover does not store full payment card information. We may receive limited details such as last four digits of card number, billing information, and transaction status.
  • Stripe acts as an independent controller of financial data. Review their privacy policy here: https://stripe.com/privacy

How We Use Data

  • Provide and improve services
  • Enable replies to Google reviews, YouTube comments, and Meta platform messages
  • Track and manage affiliates
  • Process payments through Stripe and deliver purchased services
  • Deliver personalized marketing (with consent where required)
  • Analyze site usage and measure marketing effectiveness using Google Analytics
  • Fraud detection and service security
  • Legal compliance and regulatory obligations

Google Analytics Disclosure

We use Google Analytics to collect information about how visitors use our website. Google Analytics collects data such as your IP address, device information, browser type, referring pages, and on-site activity (e.g., pages viewed, clicks, session duration).

Google may combine data collected through our use of Google Analytics with other information they hold about you.

We use this data to analyze website performance, improve user experience, and measure the effectiveness of marketing campaigns.

If enabled, Google Analytics may also provide features for remarketing, advertising reporting, demographics, and interests reporting.

For more information, review Google's Privacy Policy: https://policies.google.com/privacy

Opt-Out Options:

  • EU/UK: Non-essential analytics cookies are only used with your opt-in consent.
  • California: Use of analytics cookies may be considered "sharing" under CPRA. You may opt out via the Do Not Sell or Share My Personal Information link.
  • You can install the Google Analytics opt-out browser add-on here: https://tools.google.com/dlpage/gaoptout

Google API Disclosure

RepRover's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

  • We only access authorized data necessary for generating AI responses.
  • Non-sensitive public data (e.g., review text, reviewer name/handle, rating) may be processed by OpenAI services to generate reply suggestions.
  • Users may revoke permissions at any time via https://myaccount.google.com/connections.

Meta API Disclosure

When you connect Facebook or Instagram, RepRover accesses only public comments, reviews, and ad interactions necessary for generating AI responses.

Use of OpenAI Services

RepRover sends public comment/review data to OpenAI (ChatGPT) for the purpose of generating automated responses.

Affiliate Tracking

Our affiliate program is powered by trackdesk.com. Affiliate tracking may involve placing cookies or using unique identifiers to attribute referrals.

  • In the EU/UK, affiliate tracking cookies require opt-in consent.
  • In the US, users may opt out of affiliate sharing under applicable state laws.
  • Affiliate rewards or discounts may be considered a "financial incentive" under California law. Value is reasonably related to referral activity.

Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing.

  • EU/UK: Non-essential cookies (analytics, marketing, affiliate) are only used with opt-in consent.
  • California: Use of cookies for targeted advertising and analytics may be considered "sharing" under CPRA. Users may opt out via the Do Not Sell or Share My Personal Information link.
  • Users can manage cookies through browser settings and our cookie banner.

Legal Basis for Processing

  • Consent: Marketing, analytics, cookies, remarketing
  • Legitimate interest: Service operation, fraud prevention, responding to reviews
  • Contract: Processing payments and delivering purchased services
  • Legal obligation: Compliance with laws, tax, accounting, and regulatory requirements

How We Share Data

  • Service providers: Hosting, analytics, affiliate tracking, payment processing, support tools
  • OpenAI: Public comments/reviews for response generation
  • Stripe: Payment data for processing transactions (independent controller)
  • Corporate transfers: In case of merger, acquisition, or sale
  • Authorities: Where required by law
  • Subprocessors: We may use approved vendors to process limited data on our behalf. Categories include hosting, analytics, support, affiliate, and AI providers. A full list can be requested.

Data Retention

  • Affiliate tracking data: up to 24 months
  • Customer communications: up to 36 months
  • Analytics data (including Google Analytics): up to 24 months
  • Payment data: retained as required by tax and accounting laws (typically up to 7 years)
  • Longer retention only if required by law
  • When no longer needed, data is securely deleted or anonymized

Security

We use encryption, access controls, monitoring, and incident response protocols. While no system is completely secure, we apply commercially reasonable safeguards.

Breach Notification

If a data breach occurs that affects your personal data, we will notify you and regulators as required by applicable laws (including GDPR's 72-hour notification rule and US state timelines).

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, delete, or port your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Opt out of marketing and tracking
  • California residents: Right to know, delete, opt out of sale/sharing, no discrimination, disclosure of financial incentives if applicable
  • EU/UK residents: Right to lodge a complaint with a supervisory authority

Do Not Track

Our services do not currently respond to "Do Not Track" browser signals, as no industry standard exists.

Sensitive Data

We do not intentionally collect or process sensitive personal data (such as government IDs, financial account details, or biometric data). Payment card data is processed only by Stripe as an independent controller. If we ever request sensitive data, we will obtain explicit consent or rely on another lawful basis as required.

International Transfers

Data may be transferred outside your country. For transfers from the EEA/UK, we rely on Standard Contractual Clauses, the UK Addendum, or adequacy decisions where applicable.

Children's Privacy

We do not knowingly collect data from children under 13. Our services are not directed to them.

Non-Discrimination

We will not discriminate against users who exercise their privacy rights.

Enforcement

If you believe we are not complying with this Privacy Policy, you may contact us. We will investigate complaints and work with regulators as required.

Updates

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use constitutes acceptance.

Contact

Easy OIC LLC, dba RepRover
21550 Oxnard St, 3rd Floor, Woodland Hills, CA 91367
Email: info@reprover.com