Car Dealerships

RepRover prioritizes reviews by urgency and sentiment during high-volume periods. Negative reviews about sales pressure or pricing disputes get instant alerts and escalate to management, while routine thank-yous get AI-drafted responses your team approves with one click. During month-end surges (30-50% more reviews), dealerships save 15+ hours weekly by letting AI handle first drafts instead of writing from scratch under deadline pressure.

Yes. RepRover routes reviews automatically based on keywords—"oil change," "service advisor," "warranty" go to service manager with service-specific templates. "Trade-in," "salesperson," "financing" route to sales manager with sales templates. Each department customizes responses while maintaining corporate brand voice. Service complaints require faster responses (under 2 hours) while sales thank-yous can wait 12 hours—RepRover enforces different SLAs per department.

RepRover's dealership templates use legally vetted language: "Thank you for your feedback. We take purchase experience seriously. Please contact [F&I manager] at [phone] to discuss your financing terms—we're here to ensure you understand every aspect of your agreement." The AI flags mentions of "scam," "fraud," or "predatory lending" for immediate legal review before any response posts. This protects your dealership from liability while showing prospective buyers you take concerns seriously.

RepRover shows full customer history across all platforms. When you respond to the Instagram service complaint, you can see they praised your sales team on Google last month. This context helps you craft responses like: "We're glad you loved your purchase experience, but we clearly dropped the ball on service. Let's make this right." Unified customer profiles prevent you from treating repeat customers like first-time complainers.

Yes. RepRover's enterprise controls let corporate set mandatory response templates, required legal disclaimers ("Prices subject to change," "See dealer for details"), and prohibited phrases ("guaranteed approval," "lowest price guarantee"). Individual dealerships can customize manager names, service hours, and local promotions, but they can't post responses that violate corporate rules. Corporate sees every response before it goes live if they want approval authority.

RepRover's AI detects employee names in reviews and routes accordingly. Positive mentions ("Ask for Mike, he's great!") get sent to that salesperson for a personalized thank-you response. Negative mentions ("Avoid Steve, very pushy") escalate to management with the employee's review history—is this a one-off complaint or pattern? Performance reviews become data-driven when you can see "Steve has 8 negative mentions this quarter vs team average of 2."

Yes. RepRover's sentiment analysis identifies patterns: "Transmission" mentioned negatively 15 times this month, "F-150" has 12 complaints vs "Escape" with 3, "oil change wait time" mentioned 20 times. You can export these insights to share with service management (need more bays?), sales team (stop overselling F-150 capabilities?), or manufacturer reps (recurring transmission defect?). Data-driven reputation management helps you fix systemic issues before they become PR crises.

Manual monitoring means reviews sit unanswered for hours (or days on weekends), you miss Instagram/Facebook/YouTube comments entirely, and there's no accountability for who responded to what. RepRover sends instant alerts the moment reviews appear on any platform, generates response drafts using your approved templates, tracks which team member responded and how fast, and flags urgent complaints (lemon law, safety concerns) for immediate escalation. Dealerships typically respond 60% faster and save 10-15 hours weekly.

RepRover currently focuses on review and social media management (Google Business Profile, Facebook, Instagram, YouTube). We do not directly integrate with DMS platforms. However, when responding to service complaints, you can manually reference repair orders or customer history from your DMS to provide accurate context in responses. Future integrations may pull customer data automatically—contact our product team to discuss your DMS integration needs.

RepRover offers a 14-day free trial with no credit card required. Pricing varies based on review volume (how many reviews/comments across all platforms monthly), number of locations, and team size. Single rooftops typically see ROI within 30 days through time savings and improved CSI scores. Dealer groups get volume discounts, centralized billing, and enterprise controls for brand consistency. Contact our sales team for a custom quote based on your monthly review volume and number of locations.